Welcome to Flamaze.com! By accessing or using our website, you agree to follow and be legally bound by the following Terms & Conditions. Please read these terms carefully. If you do not agree with them, please do not use this site.
1. Eligibility
To use Flamaze.com, you must be at least 18 years old or have the consent of a parent or guardian. By accessing our site, you confirm that you meet these eligibility criteria.
2. Use of the Website
You agree to utilize our website solely for lawful purposes. You are not permitted to use the site in any manner that could damage, disable, overburden, or impair any server associated with Flamaze.com or interfere with any other party’s use and enjoyment of the website.
3. Product Descriptions
We work hard to ensure that the descriptions, images, and other content related to our products on Flamaze.com are accurate and up-to-date. However, we cannot guarantee that this information is error-free or entirely accurate. If you receive a product that does not match the description provided, your sole remedy is to return it unused in accordance with our return policy.
4. Pricing and Payment
All prices displayed on Flamaze.com are subject to change at any time without prior notice. We reserve the right to adjust pricing for any reason. Payment is required at the time of purchase, and we accept a variety of payment methods, as indicated on the website.
5. Shipping Information
We offer free shipping on all orders within the United States. Orders are typically processed within 1-2 business days, and delivery usually occurs within 3-4 business days. Please note that we currently do not offer international shipping. For more information, please refer to our Shipping Policy.
6. Returns & Refunds
We provide a 30-day return policy for our customers. Items returned must be unused, in their original packaging, and in the same condition as when received. For a full refund, please review our Returns & Refund Policy for detailed instructions on the return process, timeframes, and conditions.
7. Intellectual Property
All content found on Flamaze.com, including text, graphics, logos, images, and software, is the property of Flamaze.com or its content suppliers. This content is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content on this site may result in violations of copyright, trademark, and other legal protections.
8. Prohibition of Counterfeit Products
Flamaze.com is committed to offering only authentic and genuine products. The sale of counterfeit products is strictly prohibited. Violations of this policy will result in the immediate termination of your account and may lead to legal action.
9. Limitation of Liability
Flamaze.com shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the website or any products purchased through the site.
10. Country-Specific Policies
Our products comply with U.S. regulations, and our services are currently available only within the United States. We do not ship to P.O. Boxes or APO/FPO addresses. Customers are responsible for ensuring that their purchases comply with local regulations in their jurisdiction.
11. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of Flamaze.com following any changes indicates your acceptance of the revised terms.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the State of New Mexico. Any disputes arising out of or relating to these terms shall be resolved in the state or federal courts located in New Mexico.
13. Contact Information
If you have any questions or concerns about these Terms & Conditions, please feel free to contact us:
- Email: support@flamaze.com
- Phone: +1 505-528-6333
- Address: 4405 Willow View Ln NW, Albuquerque, NM 87120
- Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM